Complaints Procedure

Reliable, professional and friendly dentist. Would definitely recommend!

Great dentists - very thorough

I had the pleasure of seeing Safiya the dental therapist at VDental for a hygiene appointment. I highly recommend as she was very thorough, gentle and informative. My teeth feel... read more and look great!!! Safiya provided me with a detailed personalised plan of how to get my gums healthy again and maintain good oral health in general. I look forward to my next appointment at VDental!

Absolutely loved this dentist. If you want reliable and honest dentistry, this is the place to be. I had the pleasure to receive treatment from Dr Diah and she is... read more absolutely wonderful !

I called up this morning and was able to get an app the same day, great service, recommend to all!!!

Best team and professional clean I’ve had. Alway welcoming and friendly.

Competent and friendly. Thank you!

after neglecting my teeth and gums I decided to give V dental a try. Started off with a hygienist appointment and I am very pleased with the results. Throughout the... read more appointment the hygienist was so helpful and sweet, she explained each step of the procedure. I will definitely be a permanent patient with V dental

My wife and I have been going here for a few years and have always had excellent care from routine check ups to caps to fillings. Really brilliant dentist and... read more well organised practice.

Friendly staff. Great service.

VDental is the only dental practice I would ever take my children to. Incredibly professional, welcoming and the dental work we have all received there over the past 5... read more years has been second to none. I've moved away but still make the hour long journey to VDental for myself and for my children. I cannot recommend V and her team highly enough! First class.

VDental is an immaculate, modern dental studio with a professional and lovely staff. Super impressed and will be returning. Veerusha helped to diagnose a very serious issue, that we caught... read more in time due to her expertise, and followed my progress through way of referrals and follow-ups to ensure that my treatment was on track. When I visited today, Veerusha showed a true act of kindness and generosity that left me lost for words - I was so impressed with this gesture, it is rare that you see this sort of compassion these days.

Can’t praise Dr Diah and her team enough! Along with being incredibly talented at what she does, Dr Diah is truly personable and easy to talk to. She takes the... read more time to explain things to you in an easy-to-understand language and definitely made me feel comfortable throughout my appointments. Dr Diah and her and her team have been nothing short of fantastic. Thank you VDental!

I've been going to Vee for a number of years. She's always on time, professional and the results are fantastic. I wouldn't trust anyone else with my dental care.

Dr Veerusha Diah is very experienced and professional. She has always done an excellent job for us and for this I would like to say thank you. I can safely... read more recommend her to anyone with simple and more complex requirements.

The best dental practice in eastern London. I visited their clinic in Hackney for the first time and the treatment was very smooth. I would recommend them to everyone.

I went for a check-up here, based on the positive Google reviews and because my previous dentist was too far away. Service was good and friendly, but I was surprised... read more at being told that four of my large composite fillings needed replacing, that I need a mouthgard and that bleaching my dead front tooth would be possible and the total would cost £1,750. This really surprised me as at my last appoint at my pervious dentist 2 years ago everything seemed OK and she said the bleaching would be difficult and probably not successful. I had a look around how much large composite fillings cost elsewhere. I found that £245 for a large composite filling is very expensive and so is £110 for Hygiene deep scaling. On a positive note they didn’t charge me for the X-Rays, but then the initial examination cost £70. I decided to get another opinion from a third dentist, who told me that the fillings are old and a bit worn, but everything looks healthy and there is no caries. One filling could be re-done if the gap between the teeth bothered me, but none of it would be a necessity. I told him about what VDental had told me and he replied that if you’re looking for work, sure, you could do it, but he wouldn’t know why it should be. In regards to bleaching the front tooth he said what my old dentist had predicted, that the bleaching most likely wouldn’t prove to be very successful. So it became clear that VDental’s quote not only was very high, but that also most of the quoted work wasn’t necessary and some of the work having a high chance of not being successful. I can’t judge their workmanship, but their attempt to upsell is definitely questionable.

Prices are reasonable but customer service is very poor. Staff would not have any consideration towards you as a client.They won’t give you any leeway, even if you have been... read more going to the clinic for years, you are only ££. One day, my wife did not managed to arrive on time for her appointment, they cancelled her appointment, despite her explaining that the next appointment was her husband and that he was happy to wait for a bit longer, still took her deposit and said that seeing her would mean that they will have to say open for 10 more minutes.. shocking way of looking after your clients.

Wanted to get my gap filled and had a consultation with the dentist. She explained all the options and there was no pressure. I had been to a few dentists... read more but didn't feel comfortable going ahead with treatment there. VDental put me at ease and explained everything well. I look forward to starting my treatment with them.

I have just completed my invisalign treatment at Vdental. The entire team has been amazing. Dr Diah takes her time to fully explain every aspect of the treatment. ... read more I wanted a quick fix but after her thorough explanation, my treatment is going to take around a year. At the start, she gave me 3 options, all were explained and then even emailed to me so that I could decide what I wanted to do. I asked her if I could come in to discuss the options again and she agreed. She went through all 3 plans and we decided on a plan together. There was no extra charge at this stage. The entire team have been trained to a high standard and if they don't know something, they will always get back to you after finding out further info. I have now got to wear my retainers for while before I have bonding done. The journey so far has been great and I look forward to finally having the smile that I want in a few more months.

Excellent service from Dr Diah and her team. Safiya was really understanding and put me at ease. Will be returning again for my checkup and clean in 6 months time!

Staff are amazing! Would definitely recommend.

I first visited VDental Smile Studio on Tuesday 27th September after having not been to the dentists in over 10 years (but have been to multiple in the past, including... read more an orthodontist for 2 years during my teenage years). I did a bit of research on and based on the reviews and Dr Diah's reputation decided to take the plunge. The practice is incredibly well kept and easy to get to. So far, of the 2 appointments I've been in for I can say they're very friendly and efficient, running either ahead of or on-time exactly! The prices are fair in my opinion and Dr Diah is incredibly talented at what she does (I felt nothing when getting injections for a filling replacement) as well as incredibly personable and easy to talk to. If the thought of going to the dentists makes you nervous I can't recommend Dr Diah's practice enough, she takes the time to explain things to you in easy-to-understand language and definitely made me feel comfortable and at ease throughout my appointments. I'll be undergoing Invisalign with Dr Diah over the next few months so can provide an update on that later. In short, if you're looking for a fantastic dentist in the area, then look no further!

Best dentist surgery I’ve ever had the pleasure of frequenting!

Had my wisdom tooth extracted by Dr M Hadjicharalambous & I could not be more grateful for the professionalism, the care & treatment. I was very nervous about this treatment... read more but he made me feel at ease, the communication was clear and it all went smoothly and to plan. Highly recommend.

I needed a filling in my front tooth after I chipped it. I was able to pop in in the morning without an appointment and have a small filling the... read more same day. Very quick and painless and it looks great. Would definitely recommend.

My son and I, we both go to VDental Smile Studio and it is always such a pleasant experience. I appreciate this practice even more seeing how happy and excited... read more my son is to go the dentist. They are so gentle when they work on him and he loves getting a sticker at the end. Definitely 5* from us, a lovely dentist experience which I don’t think is easy to come by. Thank you!